- Cooling off period – your right to cancel your order
While we would bring your attention to our General Refund Policy (See Clause 13), if you are contracting online as a consumer and are South African resident, the South African Consumer Rights Directive provides that you may cancel a Contract at any time within 14 days, beginning on the day after you received the products. If you have purchased products from the website and if you decide to cancel your order pursuant to this Clause 7, the Directive provides that you must advise us within 14 days of receipt of the products. You must return the items to us (See Clause 13 for details on returning items and a list of products which cannot be returned). You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning. Under the Directive if you fail to inform us within the 14 day period you will not have a right to cancel the Contract and return the products. This does not affect your statutory rights and you may still be able to return products under our General Refund Policy.
- General Refund policy
Refunds may be given within 14 days from the date of purchase for products of saleable quality returned in the original saleable condition, in their original packaging, with swing tickets/barcodes attached and with the relevant online dispatch note or store online receipt. Please contact Customer Service if you have lost or mislaid your dispatch note. Refunds will be credited to the original tender used to process the payment. If products received as a “gift” (recipient is not the purchaser) are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order. This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected. To qualify for a refund, all products must be returned to SVS in accordance with the SVS returns policy set out below. Once products are returned we will consider the condition of the goods being returned (including packaging where relevant) before authorising refunds or exchanges.
- General Returns Process
Products purchased online for home delivery can be returned within 28 days of purchase or 14 days from receipt in accordance with Clause 12 (cooling off period). Products purchased for store collection can be returned within 28 days of receipt in-store. Return items: 1.Ordered online and delivered by Fastway If you ordered online and your order was delivered by courier you may return the item(s). Use the email address below to find out how. Email :firstname.lastname@example.org The cost of postage for returning the item(s) is not refunded.
If you have a query regarding an online return, email us at the following email@example.com